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Curbside and White Glove Inside Delivery (furniture orders only):
SHIPPING INFORMATION
On furniture orders you will be contacted by the shipping company to arrange for a delivery date after your item(s) are completed. Your purchase with us means that you agree to the shipping descriptions below.
For curbside shipping, the common carrier will use a 28' or 48' tractor trailer unit to make delivery. The delivery will be made with one driver and the trailer will not have a liftgate. The customer must have someone on hand at delivery to provide assistance to the driver during unloading. Additional people may be required depending on the size of the order being delivered. It is the customer's responsibility to take the furniture inside the home. After unloading and before the driver leaves, the customer should inspect the furniture for damage. Product damage is rare, however, if damage is found, the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact Eden Hill Home immediately and a claim will be filed. (Note: If there are any tears, indentations or holes on the exterior of the package, but no damage is found, the customer should still note on the Delivery Receipt that the packaging contained holes and/or tears.)
Inside Delivery: When furniture is shipped to a customer for inside delivery with set up, a specialty carrier will perform the delivery to the customer's home with two men. Once the shipment arrives to the destination terminal, the shipper will call you, the receiving customer to let them know it has arrived and provide the customer with the carrier's phone number to call to schedule delivery. The carrier will deliver the furniture in a 45' or 48' tractor trailer unit. The delivery will be made with two men and the trailer will have a ramp and/or liftgate. The two men will carry the furniture to the room(s) requested and set up the furniture (i.e., assemble beds, place hutch tops on hutch bases, etc.). After unloading and before the drivers leave, the customer should inspect the furniture for damage. Product damage is rare, however, if damage is found the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact Eden Hill Home immediately and a claim will be filed.